Return Window
Eligible items may be returned within 7 days of delivery. Items must be unused, undamaged, and returned with their original packaging where applicable.
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Refund Policy
We want every order to arrive in good condition. If something is wrong with your purchase, contact us as soon as possible so we can help.
Last updated: June 13, 2026
Eligible Returns
- Wrong item delivered.
- Item arrived damaged or defective.
- Missing item from a confirmed order.
- Approved exchange for another available item.
Non Returnable Items
- Used, altered, washed, or damaged items after delivery.
- Personal care, beauty, or hygiene items once opened, unless defective.
- Clearance or final sale items marked as non returnable.
Refund Process
After we receive and inspect an approved return, we will confirm the outcome and process the refund or exchange. Refund timing may vary depending on the payment method and bank processing time.
How To Request Help
Email support@graciesglobalstores.com with your order number, item name, photos if applicable, and a short description of the issue.
